1. Introduction
Agilix Collective is committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platforms, products, services, and websites (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
2. Who We Are
Agilix Collective is a Software-as-a-Service (SaaS) provider delivering solutions for:
- Project management
- Service desk operations
- Team collaboration
- Business process optimization
- Software consulting and implementation services
3. Information We Collect
3.1 Account Information
- Full name
- Email address
- Phone number (optional)
3.2 Content and User Data
- Data you create, upload, or manage within our Services (e.g., tasks, tickets, records, documents, media, and other content)
3.3 Technical and Usage Data
- IP address
- Browser type and version
- Device information
- System logs and activity data
3.4 Integration Data
When you connect third-party services, we access only the data necessary to enable and maintain those integrations.
4. How We Use Your Information
We process your information to:
- Provide, operate, and maintain our Services
- Enable collaboration, workflows, and system functionality
- Improve performance, reliability, and user experience
- Monitor usage and detect security threats
- Communicate updates, notifications, and support responses
5. Legal Basis for Processing (Where Applicable)
Where required under applicable data protection laws, we rely on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- User consent (where applicable)
6. Data Storage and Security
6.1 Infrastructure
Hosted on cloud infrastructure, which is located in multiple jurisdictions (including the United States)
6.2 Security Measures
- Encryption in transit (HTTPS)
- Encryption at rest
- Secure backend architecture and frameworks
- Secure coding standards and best practices
6.3 Backups
- Periodic backups are maintained
- Used for recovery and service continuity
- Retained for a limited duration
We continuously review and enhance our security practices.
7. Data Sharing and Disclosure
We do not sell your personal data.
We may share data with:
- Cloud hosting and infrastructure providers
- Integration partners and third-party services
- Vendors and service providers necessary to operate our Services
All partners are expected to process data responsibly and in accordance with applicable laws.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Enhance functionality and performance
We may introduce analytics and tracking tools to better understand usage patterns and improve our Services.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction.
We implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.
10. Data Retention
We retain personal data only as long as necessary to:
- Provide our Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
Some data may remain in backup systems for a limited period after deletion.
11. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request data portability
- Request deletion of your data
- Restrict or object to certain processing
To exercise your rights, contact us at:
support@agilixcollective.com
12. Data Breach and Incident Response
In the event of a data breach:
- We will investigate and take corrective action
- Notify affected users where required by law
- Take steps to mitigate risks and restore system integrity
13. Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Effective Date.”
Continued use of our Services after changes indicates acceptance of the updated policy.
15. Contact Information
For privacy-related inquiries:
Agilix Collective
Email: support@agilixcollective.com
Location: Pakistan